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Frankly, the situation is that one person can deal with one call at one time, by definition this is very time consuming; but via email because that question will already have been asked in the past we can reply to about twenty emails in the time that it takes to deal with one call, for this reason we strongly urge you to email your query if at all possible. This way you will usually find that the answer is much more detailed
We are NOT able to provide order tracking over the phone, simply because there is no real time tracking on our type of product as it has to be hand handled and not bar coded, furthermore because we use a national carrier the items need to be located manually, this involves us contacting the carriers head office, them contacting there local depot and the local depot contacting the driver to check your order is on the lorry for that days delivery, and what time etc.
We are not able to change orders over the phone, the order was made in writing so we need changes in writing, also telephone staff do not have access to all online information, sorry but we are an Internet company, many companies now offer no phone support,
We are aware that it is often easier to explain your requirements over the phone and talk to a real person, for this reason we provide phone support, however please bear in mind that we only have limited phone staff and so it is often difficult to get through, we do not have a call queuing system because we are aware of how frustrating that can be with hanging on the telephone for long periods of time.
Additionally of course if you email us a query we both have a copy in writing and so avoid any misunderstanding
Telephones are attended from 7.00 AM to Midday and 2.00PM to 4.00PM Monday to Friday excluding public holidays. Orders cannot be tracked via phone contact because we will have to contact dispatch and carriers etc.
Sales Office Fax 0845 357 6970
Telephone 0844 884 5171 or 01162 160 737 (Head Office, Leicester)
Please note that the office phone lines are attended from 7.30am >12pm & 2pm and 4pm Monday > Friday excluding public holidays. Lunchtimes have reduced support
Also Limited support Saturday Mornings
No order tracking is available on this number, please email for order tracking firstname.lastname@example.org quoting the sales number in the subject heading if you want a faster response
Thank you for your understanding and patience we are sorry for the inconvenience
Correspondence Address (NO SHOWROOM)
9 Northleigh Grove
NATIONWIDE DELIVERY & Stock is held in Maldon, Burton upon Trent, Bristol & Forfar for prepaid collection by prior arrangement only (No Showroom)
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Sales Office Fax 0844 357 6970
Please note that calls may be monitored or recorded for training and security purposes